Terms and conditions

1. Introduction

1.1 These general terms and conditions apply to the use of our website and the purchase of products offered on our website.
1.2 The definitions and interpretations of these Terms and Conditions are set out in Article 26.

2. Acceptance

2.1 You represent and warrant that:
(a) you are an individual aged 18 or older;
(b) you have the legal capacity to enter into a binding contract with us; and
(c) you are not prohibited by applicable law or contract from entering into a legally binding agreement with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms and Conditions.

2.3 You represent and warrant that you:
(a) have not been convicted of a computer or internet-related criminal offense; and
(b) have not previously been denied the purchase of products or access to the website.

2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.

2.5 By placing an order, you declare that:
(a) you have carefully read the entirety of these Terms and Conditions;
(b) you are submitting your purchase offer solely in accordance with these Terms;
(c) you accept that the order confirmation will be issued solely based on these Terms and Conditions; and
(d) you agree to comply with these Terms and Conditions.

2.6 If you do not accept these Terms and Conditions, you must not use the website or purchase any products.

2.7 You must expressly agree to these Terms and Conditions in order to:
(a) submit any information on or via our website; or
(b) purchase a product.

2.8 By visiting our website, purchasing products, or accepting these Terms and Conditions:
(a) you also accept our Privacy Policy; and
(b) you agree to comply with our Acceptable Use Policy (see Section 12 for more details).

2.9 We recommend that you print a copy of these Terms and Conditions for future reference.

2.10 If you do not accept these Terms and Conditions, you will not be able to place an order or communicate with us.

3. Personal Use

You confirm that you will use the website solely to purchase products for your own personal and non-commercial use, acting as the principal and not as an agent or on behalf of anyone else.

4. Pricing

4.1 The product prices listed on the website include shipping costs but exclude any taxes, levies, fees, or other similar governmental charges (“Excluding Duties and Taxes”).

4.2 All applicable taxes, levies, import duties, or other governmental charges related to importing products to the delivery address are your responsibility and are not included in the product prices. Additional charges may apply, for which we are not responsible and which must be borne by the customer. This includes extra costs such as import VAT and customs duties if items are shipped from a country outside the EU (e.g., China). Before ordering, it is recommended to check with our customer service if any import duties apply to a product. Import duties and import VAT are not paid by us and are the responsibility of the buyer. The buyer is considered the "official importer" and is responsible for correctly paying customs duties and/or import taxes and complying with all applicable laws and regulations in the importing country. Since import regulations vary by country, please check your country’s import duties and customs fees before placing an order.

4.3 We strive to ensure the accuracy of all product information, descriptions, and prices listed on our website. However, errors may occur. If we discover a pricing error, we will notify you as soon as possible and offer you the option to confirm your order at the correct price or cancel it. If we are unable to contact you or do not receive a response, the order will be canceled and you will receive a full refund. If you choose to confirm your order, we will proceed with delivery and adjust the charged amount as stated in our notification upon receiving your confirmation.

4.4 We are not obligated to fulfill an order if the price displayed on the website is incorrect (even after a confirmation of order has been sent).

4.5 Prices are subject to change at any time. However, such changes will not affect orders for which an order confirmation has already been issued.

5. Placing an Order

5.1 All orders are subject to stock availability. If we have sufficient stock to process your order, you will receive an order confirmation as acknowledgment of receipt. If there is a delivery issue or insufficient stock, we will inform you by email and refund any payments made.

5.2 A contract is only formed once we have issued an order confirmation, and only for the products listed in that confirmation. These general terms and conditions are an integral part of the contract and apply to the exclusion of all other terms and conditions.

5.3 If your order contains multiple products, they may be delivered at different times and in separate shipments.

5.4 We reserve the right to remove any product from the website at any time and to modify or delete any content on the website. We will not be liable to you or any third party for the removal of any product or the modification/deletion of any content.

5.5 We reserve the right to refuse or cancel an order at any time (even after an order confirmation has been sent). We will not be liable to you or any third party for the cancellation of an order.

5.6 If we cancel your order after receiving payment (even after an order confirmation has been sent), you will receive a full refund.

6. Payment

6.1 You can pay for products using a payment method offered on our website.

6.2 You may pay for your order in part or in full with a discount code issued by us. Discount codes can only be applied at the time of payment.

6.3 We may use payment processors to process payments. You agree that we may share documents and information about you with these payment processors, including personal data.

6.4 We are not a regulated payment processor and are not responsible for any issues or errors caused by these payment processors.

6.5 You must provide correct payment information. By placing an order, you confirm that: (a) the payment method used belongs to you; (b) where applicable, you are the legitimate holder of the discount code; and (c) you have sufficient funds to pay for the order.

6.6 We cannot be held responsible for the fraudulent use of your credit cards by third parties, even if they have been reported as stolen. In the event of fraudulent payment, we may report it to the relevant authorities.

6.7 You may not: (a) falsely request a refund for a payment made; (b) cancel a payment after purchase.

6.8 You agree to reimburse us for any chargebacks or refunds initiated by you.

7. Delivery

7.1 We will do our best to deliver your order to the address you provided when placing the order.

7.2 An estimated delivery date will be provided at checkout.

7.3 We will inform you if we anticipate a delay in the estimated delivery, but we are not responsible for any loss, cost, damage, or expense resulting from a delayed delivery to the fullest extent permitted by law.

7.4 We may not be able to deliver products to certain addresses. In such cases, we will notify you and either cancel and refund the order or arrange delivery to another address confirmed by you.

7.5 The risk of loss or damage to the product transfers to you upon delivery to the specified address, unless delivery is delayed due to your failure to comply with these Terms and Conditions. In that case, the risk transfers to you on the date delivery would have occurred without your negligence.

7.6 If you are not present at the time of delivery, we may leave a delivery notice with instructions for redelivery or how to collect your order from the carrier.

7.7 If delivery or collection is delayed due to your unjustified refusal to accept the order, or if you fail to collect the order from the carrier, we may charge you for return shipping and other reasonable costs of returning the order to the sender, without prejudice to our other rights or remedies.

7.8 Items will be shipped within 2 to 20 days after payment confirmation. Usual delivery time is 5 to 14 business days. The website owner does not ship directly. The order will be shipped by the manufacturer as soon as all items are in stock.

7.9 All import duties, taxes, customs fees, or other government charges related to the import of products to the delivery address are your responsibility and are not included in the product price. Additional fees may apply in some cases, for which the seller is not responsible and must be borne by the customer. This includes costs beyond shipping fees, such as import VAT and customs duties if the products are shipped from a non-EU country (e.g., China). It is recommended to contact our customer service before ordering to verify whether a product is subject to import duties. Import VAT and customs duties are not covered by us and are the buyer’s responsibility.

The buyer is considered the “official importer” and is responsible for the proper payment of all import duties and/or taxes and for complying with all laws and regulations of the importing country. Since import regulations vary by country, please check the applicable customs fees and import taxes in your country before placing an order. The buyer must ensure full compliance with the laws and regulations of the importing country upon receipt of the goods.

8. Order Cancellation or Modification

8.1 Once an order has been placed on our website, you may cancel or modify your order by sending us an email.

8.2 Once an order has been packed, it cannot be canceled or modified and must be returned according to Section 10 below. Since our products are shipped from Asia, transit times may be longer and are out of our control. If the products are already on their way to you, cancellation is not possible. Please wait to receive the products before returning them. You can, of course, inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is possible from 16 weeks after the order was received if the products are not received.

8.3 Because we operate a fully automated system, orders are processed immediately after being placed. Therefore, we cannot interrupt the shipping process once initiated, and refunds before receiving the products are only possible within 24 hours of placing the order.

9. Defective Products

9.1 You acknowledge that the Products are standard products and are not designed to meet any specific requirements you may have.

9.2 All product descriptions, information, and documents on the website are provided "as is" without any express or implied warranty or similar obligation.

9.3 Product images may differ slightly from the actual product you receive.

9.4 If the product you receive is defective, please email us to inform us of the product to be returned, including a photo of the defective product.

9.5 You may return the product in accordance with Section 10.

9.6 We will inspect the product upon receipt. Our processing time may vary depending on your order.

9.7 We will inform you by email if we determine the product is defective.

9.8 Our only liability to you regarding any defective product will be (at our discretion): (a) to replace the product and pay the shipping costs of the replacement to the delivery address, provided that you return the defective product; or (b) to refund an amount equal to the product price upon return of the defective product. This amount will be transferred to the account from which we received payment, using the same payment method.

9.9 If we determine the product is not defective, we may, at our sole discretion, decide not to refund the product and may charge you for reasonable maintenance fees, which will be billed to the payment method used for the order. We are not liable for any loss, liability, cost, damage, expense, or fees arising from this paragraph to the fullest extent permitted by law.

10. Returns and Refunds

10.1 Our return policy is part of these terms and conditions, which apply when you visit and use our website.

10.2 If you are not fully satisfied with your order, you may notify us by email of the product you wish to return and then return the product to us. The withdrawal period is 30 days from the day you or a third party designated by you (other than the carrier) receive or take possession of the last goods.

10.3 Shipping and return costs are the customer’s responsibility.

10.4 The product must be returned to us to allow a refund. We will inspect the returned product upon receipt.

10.5 You must ensure that the product is sent back in the same condition as you received it and that it is properly packaged. The product must not be used, tags must not be damaged, and it must be in its original packaging. If a product is returned to us in an inappropriate condition, we reserve the right not to issue a refund.

11. Coupons

11.1 You may use our promotional or discount vouchers when paying for products on the website.

11.2 To use a voucher or apply a discount, you must enter the voucher or discount code on the payment page of your order.

11.3 Once you have entered and applied the voucher or discount code, its value will be deducted from the total amount of your order at checkout.

11.4 You may use only one promotional or discount voucher per order.

11.5 The credit on a promotional voucher does not earn interest and has no cash value.

11.6 If the balance of a promotional voucher does not cover the total amount of your order, you may pay the difference using another available payment method on the site.

11.7 If you use a promotional voucher for a returned order, the value of the voucher will not be refunded. However, if part of the payment was made using another payment method, that part may be refunded.

12. Acceptable Use

12.1 You must not ("Prohibited Actions"): (a) use our website in a way that could cause damage to it or impair its performance, availability, or accessibility; (b) use our website in any unlawful, fraudulent, or harmful way, or for any such purposes; (c) use our website to copy, store, host, transmit, use, publish, or distribute material containing (or linked to) spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or other malicious software; (d) conduct systematic or automated data collection activities (including scraping, data mining, data extraction, or harvesting) on or in relation to our website without our express written consent; (e) access or interact with our website through the use of bots, spiders, or other automated means; (f) violate the guidelines set in our website’s robots.txt file; (g) use data collected from our website for direct marketing purposes (including email, SMS, telemarketing, or direct mailing); (h) use any information gathered from our website to contact any individual, company, or entity; (i) use the website or interact with devices unless you are expressly authorized to do so; (j) directly or indirectly use the website’s infrastructure to launch, distribute, participate in, or attempt any attack, hack, or transmission of harmful messages that could damage networks or devices; (k) copy, publish, modify, translate, decompile, disassemble, or otherwise attempt to access the structure or source code of the website; (l) use or access the website to create a similar or competing product or service or to publish comparison or analysis courses related to the products; (m) sell, transfer, sublicense, assign, distribute, or rent your access to the website; (o) make the website accessible to a third party via a private network; (p) otherwise modify or alter any content or printed/digital copies of materials copied from our website; (q) use the website in a way prohibited by applicable laws or regulations; (r) submit illegal queries or place illegal orders; (s) place speculative, false, or fraudulent orders.

12.2 You acknowledge that you will be responsible to us for any damage, loss, liability, cost, or expense we may suffer or incur as a result of any prohibited actions by you.

12.3 You agree to notify us as soon as possible if you become aware of someone engaging in a prohibited action. You must reasonably cooperate with any investigation we may conduct based on the information you provide.

12.4 You must ensure that all information you provide to us via our website or in relation to our website or products: (a) is true, accurate, current, complete, and not misleading; (b) complies with applicable laws and regulations; (c) does not infringe any person’s privacy rights, data protection rights, confidentiality, intellectual property rights, or other rights; and (d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal, or otherwise inappropriate.

12.5 You will promptly provide any documentation or information we may request to verify your identity. You must keep all your information with us complete and accurate at all times.

12.6 It is your responsibility to ensure compliance with all applicable laws and regulations regarding your use of the website, regardless of your country of residence, access location, or otherwise.

12.7 Please contact us if you become aware of any material or activity on our website that violates these terms.

13. Website Links

13.1 Links from our website to other websites and resources provided by third parties are provided for informational purposes only. Links to other websites and resources from our website should not be interpreted as an endorsement or approval of those websites or resources or any information you may obtain from them.

13.2 You acknowledge and agree that we have no control over the content of any third-party websites or resources linked to or referenced on our website.

13.3 You may link to our homepage, provided it is done in a fair and legal manner and does not damage our reputation or take advantage of it.

13.4 You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.

13.5 You may not create a link to our website from any website that you do not own.

13.6 Our website must not be framed on any other site, and you may not link to any part of our website other than the homepage.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website you are linking from must comply in all respects with the content standards set out in our acceptable use policy (see Section 12 above).

13.9 Please contact us for prior authorization for any link to our website that does not comply with this Section 13.

14. Intellectual Property Rights

14.1 The code, structure, and organization of the website are protected by intellectual property rights.

14.2 We are the owner or the licensee of all intellectual property rights on our website, its content, and the material published on it. These works are protected by applicable laws and international treaties worldwide. All rights reserved.

14.3 You may use the website and its content only for your personal and non-commercial use, and in accordance with these terms and conditions. The website content also includes content related to the Products.

14.4 You agree to inform us of any suspected infringement of our intellectual property rights or those of a third party.

15. Privacy

15.1 Our privacy policy is part of these terms and conditions, which grant you access to and permission to use our website.

15.2 We use cookies on our website. We also use cookies to track how our customers prefer to browse the website. By accepting these terms and conditions, you consent to the use of cookies for this purpose. You can find more information about cookies in our privacy policy.

15.3 If you provide us with your personal data, we will process this data in accordance with your instructions and take necessary security measures to protect such data from any unauthorized and unlawful processing, as well as from accidental loss, destruction, or damage.

15.4 Unless special protection measures are required or agreed upon in writing, the information and documents arising from the sale of products may be shared between us and may, in particular, be made available to any of our employees, directors, consultants, or agents electronically.

16. Viruses

16.1 We do not guarantee that our website will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programs, and platform to access our website. You should use your own antivirus software.

16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or any other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

16.5 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

16.6 If we believe you have violated the provisions of this Section 16, your right to use our website will cease immediately. We may report any breach to the relevant authorities and will do so if required by law.

17. Liability

17.1 Unless otherwise stated in clause 17.13, we exclude all liability to the fullest extent permitted by law and accept no liability for any loss suffered by you or any other person as a result of:

(a) third-party content or user content;
(b) our content, particularly its accuracy, completeness, or timeliness;
(c) the products, including their quality, images, description or specifications, conformity with description, and fitness for purpose;
(d) reliance on any information contained in or via these terms or our website;
(e) lack of access to the website or any part thereof, or any partial or interrupted access, or malfunction at any time; and
(f) any failure or delay in performing an obligation, whether notice was given or not, to the extent that such failure or delay results from circumstances beyond our reasonable control, including telecom outages, power failures, terrorism, fuel strikes, severe weather, IT failures, supplier delays, labor disputes, and staff illness or injury, with any affected deadlines extended accordingly.

17.2 We will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) in connection with these terms for any loss of profits, business opportunities, customers, savings, or anticipated benefits, or for any indirect, special, or consequential loss or damage of any kind, even if such loss or damage was reasonably foreseeable or if the affected party was aware of the possibility of such loss or damage.

17.3 Our liability arising directly or indirectly from these terms (including your purchase of products under these terms) or otherwise not expressly excluded shall be limited to the higher of USD 1,000 or five times the amount you paid for the products giving rise to the liability. This liability limit will be reduced by any unpaid amount you owe us.

17.4 Any claim by either party for breach of contract, tort (including negligence), breach of statutory duty, or otherwise in connection with these terms must be brought within one year of the act or omission giving rise to the loss or expense.

17.5 Except where claims cannot be excluded or limited by law, no claim may be brought personally by you against any of our employees, directors, consultants, or other representatives involved in fulfilling obligations under these terms.

17.6 All representations or warranties, whether contractual or non-contractual, and all warranties, conditions, terms, undertakings, and representations implied by law, custom, trade practice, or otherwise (including implied promises of satisfactory quality, fitness for purpose, or conformity with description) are excluded to the fullest extent permitted by law.

17.7 Only one claim may be made against us (including our employees, directors, or consultants) arising from a single act or omission. An act or omission includes a series of related acts or omissions, or similar acts or omissions in a series of related cases, and includes all claims arising from one matter.

17.8 The limitations in this Section 17 apply to our total liability to you (and to any third parties for whom we are responsible) for any claim, and you and all such third parties together may make only one claim against us for the same loss.

17.9 Where a liability cap applies, it will apply to the full delivery of services or products by us, and no separate or cumulative liability cap will apply to you, any group company of yours, or any user representative.

17.10 If we are jointly liable with another party, we will only be liable for the amount reasonably attributable to our fault. We are not liable for any amount attributable to the fault of another party, for which that party would otherwise be responsible.

17.11 Any liability we have to you will be reduced by the percentage for which another party would be liable if:

(a) you had also brought a claim against that other party; or
(b) we had brought a claim against that other party under the Civil Liability (Contribution) Act or any relevant law in another jurisdiction.

17.12 When determining the liability of other parties to you, no account will be taken of your failure to pursue remedies against them due to time limits, lack of recourse, reliance on liability exclusions or limitations, or the fact that the other party no longer exists.

17.13 The exclusions and limitations of liability in these terms do not affect our liability:

(a) for death or personal injury caused by our negligence;
(b) for fraud or willful breach of professional duties;
(c) for any other liability that cannot be excluded or limited in the jurisdiction where the claim is brought, including limitations on our ability to limit our liability; and
(d) in any other case, to limit our liability below any minimum required by applicable law or regulation, such minimum being deemed to replace the otherwise applicable limit.

17.14 These provisions exclude all remedies available to either party or any third party against either party arising out of or in connection with these terms and conditions.

18. Indemnification

18.1 You shall fully indemnify and hold the indemnified parties harmless from and against any claims, costs, and losses of any kind that the indemnified parties may suffer or incur arising out of or in connection with:

(a) any material breach of these Terms and Conditions by you;

(b) any fraud, negligence, breach, or negligent failure to perform your obligations under these Terms and Conditions;

(c) your use of our Website.

18.2 We shall be entitled to recover all reasonable costs we incur in connection with any indemnification claim, and all such costs shall be payable upon demand.

19. Force Majeure

19.1 If a force majeure event lasts longer than one week, we may terminate these Terms and Conditions immediately by written notice, without any liability, except for the reimbursement of products you have already paid for and not yet received.

19.2 We reserve the right to choose the solution we deem best to fulfill our obligations under these Terms and Conditions in the event of a force majeure situation.

20. Modifications

20.1 We may modify these Terms and Conditions at any time. We will inform you in advance of any significant changes that we believe may negatively impact you. We will inform you of any modifications to these Terms and Conditions. The Terms and Conditions in effect at the time will apply to your use of our Website and the products offered on our Website.

20.2 If you do not agree to the modified Terms and Conditions, you must stop using our Website or purchasing our products.

20.3 If you have expressly agreed to these Terms and Conditions, we will request your express consent to any changes to these Terms and Conditions before you make your first purchase of products following the modification. If you do not expressly accept the modified terms within the time frame we specify, you must stop using the Website or purchasing our products.

21. Your Breach

21.1 Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, or if we reasonably suspect that you have breached them, we may take any of the following actions:

(a) Send you one or more formal warnings;

(b) Temporarily suspend your access to our Website;

(c) Stop processing an order;

(d) Refuse your payment;

(e) Permanently deny you access to our Website;

(f) Prevent computers using your IP address from accessing our Website;

(g) Contact one or more of your internet service providers and request that they block your access to our Website;

(h) Bring legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, prohibit, or block your access to our Website or any part of it, you must not take any action to circumvent such suspension, prohibition, or blocking.

22. Termination and Suspension

22.1 You may stop using the Website at any time.

22.2 We may suspend the provision of the Website at any time, with or without cause, and with or without notice.

22.3 Without prejudice to Section 22.2, we may suspend or terminate your access to the Website if your use of the Website results in or is likely to result in liability of any kind or otherwise disrupts access to the Website by other users.

22.4 If we suspend or terminate your access to the Website, we will make reasonable efforts to notify you in advance. However, we reserve the right, at our sole discretion, to immediately suspend or terminate your access to the Website without notice.

22.5 We do not guarantee that our Website will always be available or operate without interruption. We may discontinue, suspend, or withdraw any part of our site at any time for business or operational reasons. We will make reasonable efforts to give you prior notice of any suspension or removal. You are not entitled to any compensation or other payment in the event of termination, suspension, removal, or modification of the Website.

23. Consequences of Termination

23.1 Upon termination of these Terms and Conditions, any obligation to provide customer service will cease immediately.

23.2 Under no circumstances shall you be entitled to damages from us for loss of rights, goodwill, or other loss arising from the termination of these Terms and Conditions, regardless of the cause.

23.3 Termination of these Terms and Conditions shall not affect any rights already acquired and shall not affect any provision of these Terms and Conditions that by their nature are intended to survive or remain in effect after termination. Sections 17 (Liability) and 18 (Indemnification) shall survive the termination of these Terms and Conditions.

24. General Provisions

24.1 You may not transfer your rights under these Terms and Conditions.

24.2 The rights, powers, and remedies granted in these Terms and Conditions are (unless expressly stated otherwise) cumulative and not exclusive of any rights, powers, and remedies granted by law or otherwise.

24.3 We subcontract the web hosting of the Website to a third party.

24.4 If the validity or enforceability of any provision of these Terms and Conditions is limited in any way by applicable law, that provision shall remain valid and enforceable to the fullest extent permitted by law. The invalidity or unenforceability of that provision shall not affect the validity or enforceability of any other provision.

24.5 The failure to exercise or delay in exercising any right, power, or remedy under these Terms and Conditions or by law does not constitute a waiver of that right, power, or remedy. Any waiver by us of a breach of any provision of these Terms and Conditions shall not constitute a waiver of any subsequent breach of that provision or a waiver of any breach of any other provision.

24.6 The exercise of the parties’ rights under these Terms and Conditions is not subject to the consent of any third party.

24.7 These Terms and Conditions are for your benefit and ours, and are not intended to benefit or be enforceable by any third party.

25. Governing Law

25.1 These Terms and Conditions, their subject matter and formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of China.

25.2 Any dispute, controversy, difference, or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, including their existence, validity, interpretation, performance, breach, or termination, or any dispute regarding non-contractual obligations arising out of or in connection with these Terms and Conditions, shall be finally resolved by arbitration administered in China in accordance with the rules in force at the time the notice of arbitration is filed. The law applicable to this arbitration clause shall be Chinese law. The place of arbitration shall be China. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

26. Interpretation

26.1 In these Terms and Conditions:

“Contract” means your order of product(s) in accordance with these Terms and Conditions, which we accept in accordance with Section 4.3;

“Customer” means any person placing an order on the Website;

“Delivery Address” means the delivery address specified in the relevant order;

“Expected Delivery Date” means the expected delivery date of an order;

“Force Majeure Event” means any event or condition that causes or results in a failure or delay in the performance of any obligation under these Terms and Conditions, caused by or resulting from any reason beyond our reasonable control and not caused by or reasonably attributable to our failure to take precautions to avoid such failure or delay. This includes war or threat of war, acts of God, natural or nuclear disasters, riots or civil unrest, pandemics, terrorist attacks, harmful behavior, fires or floods, compliance with new legislation or an order from an authority, closure of airports or ports, or any strike involving employees not involved in the event or situation causing the cessation or delay;

“Indemnified Parties” means us, all affiliates, and their respective officers, employees, contractors, and agents;

“Intellectual Property Rights” means all intellectual property rights including patents, trademarks, design rights, copyrights, database rights, trade secrets, and all similar rights;

“Order” means the order you place on our Website to purchase one or more products from us;

“Order Confirmation” means our email confirming your order in accordance with Section 4.3;

“Payment Processor” means a third-party payment processing service we use;

“Product” means a product offered on our Website;

“Website” means the website;

“Website Infrastructure” means all our systems (including code) that enable, provide, or describe the Website;

26.2 References to “sections” refer to sections of these Terms and Conditions.

26.3 Headings are provided for clarity only and do not affect the interpretation or construction of these Terms and Conditions.

26.4 Words in the singular include the plural and vice versa. Words indicating a particular gender include all genders, and references to persons include individuals, companies, corporations, businesses, or partnerships.